How It Works & Frequently Asked Questions
From online booking to key handover, here is everything you need to know for a seamless rental experience.
Search & Reserve
Select your pickup hub, travel dates, and vehicle category. Customize with optional child seats, extra drivers, or GPS.
KYC & E-Contract
Upload your Driver's License and secondary ID online. Authorize the digital rental contract directly on your phone or computer.
Scan & Drive
Present your Fast Check-in QR pass at our airport booth or hub. Complete the quick handover walk-around, and you're on your way!
Frequently Asked Questions
Clear answers to common questions regarding requirements, insurance, and returns.
What are the requirements to rent a vehicle?
To rent a vehicle, you need: (1) A valid Philippine Driver's License or foreign license with International Driving Permit (IDP), (2) One secondary government-issued photo ID (Passport, UMID, Postal ID, SSS), and (3) The standard refundable security deposit.
How and when is the security deposit refunded?
The refundable security deposit protects against fuel discrepancies, traffic penalties, or minor damages. Upon vehicle check-in and inspection, your deposit is released within 24 to 48 hours back to your original payment channel or handed back in cash immediately.
Can I take the rental vehicle outside Metro Manila?
Yes! All DriveCraze vehicles can be driven anywhere in Luzon, Visayas, or Mindanao within road travel routes. If your journey requires roll-on/roll-off (RORO) ferries, simply notify our dispatch desk in advance.
What happens if my flight arrives late at NAIA Airport?
Our airport terminal hubs operate 24/7. When you provide your flight number during booking, our dispatch monitors live flight tracking, and your vehicle reservation is automatically held with zero late penalty for up to 3 hours after touch-down.